If you are a Talexio user, you probably regularly get similar emails. But what is the process behind it? How and why did we come up with these particular changes? And how can you make Talexio even better? In this article, you will find out how our no-customisation policy works and the steps we can take to ensure our clients can benefit Talexio HR software to its fullest. Let’s dive in!

Why No-Customisation Policy?

Our roots come from a bespoke software development company Preeo. With Talexio, we have re-invented ourselves into a product company. Today, we are devoted to a single product working in iterative cycles of innovation and improvement. It is a formula that maintains Talexio, the best HR software in the local market and internationally. We believe that products must be flexible in functionality but remain stable, consistent and reliable. That is why we decided to follow the no-customisation policy and enhance how the user experiences the product.

Steps We Follow in Our No-Customisation Policy

The diagram below describes the way we go through each time we analyse possible change. Let’s discuss each step in detail. 

Talexio HR software no-customisation policy


Step 1: HR Software Frequent Releases

We are continually establishing a better release cycle by publishing product improvements in a 3-week cycle. The idea is to identify any bottlenecks within that process and set a great rhythm of progress. As a product company, we have a clear mission: “To improve individual and organisational wellbeing around the entire employer-worker relationship by simplifying processes and making information easier to access and utilise”. To learn more about our product updates, please visit our blog page.

Step 2: Regular Client Feedback

Our ‘no customisation policy’ is sensible thanks to our obsession with user feedback. Within Talexio, we request feedback from our users every 90 days thanks to the “Your feedback” survey question. We ask if the product wows users and follow up with direct action. Thanks to our regular release cycles, we can ship such feedback-driven improvements within a short time. Try Talexio for free to understand if it meets your needs.

Step 3: HR Software Customisation Request Workflow

We often stumble upon customisation requests in client onboarding meetings and interactions with existing users. It is where our sensible no-customisations policy kicks in, as we are keen on getting feedback to improve the product while remaining steadfast on a course of iterative product improvements. 

Step 4: HR Software Smaller Improvements – Sprint Backlog

An item in the sprint backlog will be picked up, based on its priority score, into the upcoming sprints. These items are not developed on a first-come, first-served basis or against any particular deadline. But instead, we base them on how likely they are to help most Talexio users and how closer they bring us to our mission. In other words, the underlying systems should only be altered to cater to all users’ collective needs.

Talexio HR software policy


Step 4: Large Projects – Quarterly Roadmap Refresh

The product roadmap is reserved for larger projects such as new modules. Our roadmap consists of three phases; Now, Next and Later, with the Now phase consisting of approximately three months of work. Thanks to a Roadmap Refresh meeting, we go through a quarterly reevaluation of what should be done in the Now phase, Next phase and Later. A well-thought plan helps us boost Talexio’s functionality and ensure each modification brings value to our clients.

Our Final Thoughts on HR Software No-Customisation Policy

We have a track record of consistent and regular releases with many additions every three weeks. We are very committed to improving Talexio for all our users, and this is how we believe we can steadily deliver better value to our customers. Submit a request to know more about Talexio and the advantages it offers.


  1. What is Talexio’s HR software no-customisation policy?

    We follow a no-customization policy, meaning that new features will be implemented only if they suit most of our clients.

  2. How do we understand what updates will benefit most of the clients?

    Our Priority Matrix prioritises possible improvements and falls into our iterative development sprints. If the update has a high priority, it will be done first.

  3. Why is client feedback important for HR software?

    Our clients are our partners who use Talexio daily and know well what possible improvements can be made to enhance user experience. That is why we do regular customer feedback reviews every 90 days.