How Atlas Insurance Drives Employee Engagement and Culture with Team Voice

About Atlas Insurance

Atlas Insurance is a leading insurer in Malta with over 100 years of experience and a workforce of over 270 people. While they provide a wide range of insurance solutions locally and operate internationally through a unique protected cell structure, their internal strategy is deeply people-focused.

At Atlas, engagement is not just HR’s work. All leaders are accountable for “delighting our employees” and “developing our people”, both formal strategic objectives defined by clear metrics like eNPS, well-being, and talent retention. The leader’s role is to translate the company’s Purpose and Principles into a daily experience, building a values-driven culture where people feel they belong, grow, and do meaningful work.

Why Atlas Insurance Needed a Data-Led Approach

As the organisation grew, work became more complex. The HR team realised that intuition alone was no longer enough to understand what impacts engagement and culture.

While the organisation prioritises a psychologically safe environment, they understood that safety is built on trust, which is built over time. They needed a space that allowed people to share their thoughts freely, especially those who might find it challenging to have difficult conversations or were still new to the culture.

Additionally, while internal feedback is valuable, Atlas needed an objective understanding of their employer brand. They required a solution that could not only measure improvements internally but also provide a “pulse” on how they compared to the wider market through external benchmarking.

Before solidifying their data-led strategy with Team Voice, Atlas faced the nuances of managing a growing workforce:

• In HR, it is often difficult to immediately correlate an intervention with a swing in results.
• Without clear data, leaders risked guessing where to intervene rather than acting consistently.
• They needed an objective understanding of their employer brand to see if they were truly “delighting employees” compared to market norms.

Choosing Team Voice

Atlas Insurance has consistently validated its internal scores by utilising an independent engagement survey. Now supported by Team Voice, this long-term commitment allows the organisation to calibrate its internal narrative year-on-year against a market shaped by many moving forces.

For Atlas, benchmarking is critical; it places internal data in context and ensures the company stays ambitious. By utilising Team Voice, the HR team ensures they are not simply measuring incremental improvements, but are keeping a firm pulse on how they compare externally.

Implementation and Adoption

The setup process was described by the team as smooth with wonderful support provided throughout.

To ensure high participation and trust, Atlas adopted a transparent and committed approach. They notify employees in advance, book time in everyone’s diary, and to ensure everyone participates simultaneously, utilise training time during which the offices are closed to clients.

This strategy sends a powerful message: if the company stops work to listen, then feedback must be important.

Results and Impact

Team Voice is a vital tool in enhancing the way Atlas listens to its workforce. The platform now validates internal scores and helps the company calibrate its culture strategies.

The most valuable aspect of Team Voice is its ability to assist HR professionals turn data into a compelling story that triggers honest conversations. Specific organisational changes driven by these insights include:

• Performance Management: Data showed that employees receiving frequent, high-quality feedback were more engaged, leading to a shift in focus toward increasing compliance around check-in processes.
• Career Pathing: Insights highlighted satisfaction issues within certain demographics, prompting the development of more structured and motivating career paths.
• Market Validation: Positive employee feedback has earned Atlas the Talexio Employee Approved certificate, signalling to the market that they are a top-tier employer.

User Experience and Feedback

Feedback on Team Voice has been consistently positive across the board. HR values the depth and breadth of the insights, while employees find the survey easy to complete and trustworthy.

Crucially, the external benchmarking has reinforced a sense of inclusion and trust. Employees can objectively see their workplace’s standing, which strengthens retention and confidence in the brand.

Advice to Other Businesses

Treat the survey as the start of a conversation, not the end of a process. Dedicate enough time to understand the data, and whilst focusing on priority themes is important to deliver visible change, do track the long-term patterns to ensure you are not chasing trends or insignificant fluctuations.

Margherita Cachia, Head of Talent and Engagement