How GO Streamlined Recruitment and Improved Candidate Experience with Talexio’s Applicant Tracking System
About GO
GO is Malta’s leading telecommunications provider, operating across fixed and mobile telephony, broadband, TV and enterprise services. The company employs close to 600 people.
The People team is responsible for workforce planning, recruitment, onboarding, learning and development, employer brand, reward and recognition, wellbeing, performance management and payroll. Leadership teams collaborate closely with the People Team to identify skills gaps, define role requirements and support employee development.
Why GO Searched for an Applicant Tracking System (ATS)
As recruitment activity increased ten years ago, GO identified the need for a more structured and efficient approach to managing candidates and hiring processes. Their objectives were clear:
- Centralise recruitment data and candidate records
- Reduce time spent on administrative tasks such as job posting, shortlisting, and scheduling
- Improve candidate communication and overall experience
- Capture recruitment metrics to support better decision-making
- Retain a candidate pool
They needed a system that would bring visibility, consistency, and efficiency to their recruitment process.
Choosing Talexio
Talexio offered GO a solution that aligned with these goals. The platform provided a centralised environment where recruitment activities, candidate data and communication could all be managed in one place.
Implementation and Roll-out
The adoption of Talexio’s Applicant Tracking System (ATS) 10 years ago enabled the People team and hiring managers to quickly align on a shared way of working. Candidate information became accessible in one place, making collaboration easier and more structured.
The system allowed both the People Partners and hiring managers to review CVs, share feedback and track progress across the hiring pipeline without relying on separate tools or manual updates.
Results and Impact
Talexio has transformed how GO manages recruitment by improving visibility, communication and collaboration across the hiring process.
Candidate information is now centralised, making it easier to track applicants and manage each stage of the journey. Hiring managers and the People team can share feedback directly within the platform, ensuring that decisions are aligned and clearly documented.
Communication with candidates has also improved. The use of customisable email templates allows the team to respond quickly and consistently. Instead of drafting messages from scratch, they can select, personalise and send communications directly through the system. This saves time while ensuring a professional and consistent experience for candidates.
Recruitment metrics have become an important part of the process. Talexio’s ATS dashboards provide flexible insights into hiring performance, allowing the team to review trends, track progress and make informed decisions. This visibility supports better planning and continuous improvement across recruitment activities.
User Experience and Feedback
Now that they have also started using Talexio’s HRIS, and the ATS is seamlessly integrated into their wider HR system, GO benefits from a more streamlined workflow, where recruitment is connected to other key HR processes within a single platform.
Feedback shows that candidates value receiving timely updates throughout the recruitment process, regardless of the outcome. This consistent communication strengthens GO’s employer brand and improves the overall candidate experience.
Looking Ahead
GO plans to continue improving its recruitment approach by refining job descriptions and making them more aligned with what candidates want to see. This will help attract the right talent while further enhancing the candidate experience.
Recommendation to Other Companies
GO’s advice to organisations considering Talexio’s ATS is clear:
Go for it! When making your decision, focus on the value of centralising all recruitment data in one system. An ATS significantly improves visibility, collaboration, and efficiency across the hiring process.
Anthea Bonanno, People Success Manager